Practice & Quality Assurance Coordinator

ABOUT THE REACH PROGRAM

EHA Clinics’ REACH programme is designed to close healthcare-access gaps by bringing affordable, quality healthcare directly to communities.

JOB SUMMARY

The Practice & Quality Assurance Coordinator will oversee day-to-day clinical and administrative operations at the REACH clinic in Tofa, Kano. The role includes clinical leadership, quality assurance, staff supervision and support to the REACH Programme Manager.

KEY RESPONSIBILITIES

• Develop medical policies and procedures and monitor staff compliance.
• Assess changing healthcare needs and contribute to development of services.
• Provide clinical advice to research or programme activities.
• Review medical KPIs and OKRs.
• Provide ongoing consultation and technical guidance to clinical staff.
• Organise and assign duties to clinical team members.
• Assess staffing needs and prepare appropriate schedules.
• Evaluate clinical-team performance and conduct performance reviews.
• Supervise delivery of patient care.
• Support onboarding of new clinical staff.
• Conduct face-to-face medical consultations.
• Provide remote clinical support where required.
• Organise periodic staff meetings.
• Present clinical data and operational information to management.
• Resolve complaints professionally and promptly.
• Identify operational problems and recommend solutions.
• Coordinate healthcare delivery across multidisciplinary team members.
• Provide clinical input for new-business opportunities.
• Evaluate quality and appropriateness of medical care and documentation.

QUALIFICATIONS AND EXPERIENCE

• MBBS, MbChB, MD, DO or equivalent recognised medical degree.
• Completion of compulsory medical internship.
• Minimum two years post-NYSC experience.
• Current MDCN registration and practising licence.
• BLS and ACLS certification.
• Computer literacy.
• Strong clinical, leadership and supervisory ability.
• Excellent communication and patient-service skills.
• Strong problem-solving and quality-management skills.

REMUNERATION AND BENEFITS

• ₦490,000 monthly gross.
• Health coverage.
• Performance bonus.
• 13th month.
• Annual skills assessment.

HOW TO APPLY

Apply through EHA Clinics’ official recruitment page.