Medical Assistant

ROLE PURPOSE

Under the supervision of the Migration Health Officer and Senior Medical Assistant, the Medical Assistant will support applicant processing, call-centre services, reception and data management at IOM’s Migration Health Assessment Centre in Lagos.

KEY RESPONSIBILITIES

CALL-CENTRE SUPPORT

• Explain health-assessment procedures to migrants by telephone and email.
• Register migrants in the IOM database and schedule and confirm medical appointments.
• Communicate messages for medical personnel and beneficiaries.
• Prepare processing lists, maintain daily statistics and support customer-satisfaction monitoring.

RECEPTION AND DATA PROCESSING

• Receive applicants, explain registration procedures and verify identities.
• Enter biodata and required information into approved systems.
• Take and upload photographs and print medical and consent forms.
• Receive examination forms, X-rays and documents and update receipt information in the database.
• Prepare and package files for mobile health-assessment missions.
• Transmit medical forms, DNA packages and other documents electronically or by courier.
• Verify recipient and tracking details and maintain correspondence and medical files.
• Process copies of deposit slips or other payment evidence for Finance.

QUALIFICATIONS AND EXPERIENCE

Applicants must have either:

• University degree in Computer Science, Information Technology or Management, Statistics, Social Sciences, Business Administration or a related field with at least two years of relevant experience; or
• Secondary-school diploma with at least four years of relevant experience.

A certificate in IT or data entry is an advantage. Relevant experience includes data entry or analysis, call-centre work, records management, medical terminology and prior NGO or international-organization work.

SKILLS AND COMPETENCIES

High computer literacy; Microsoft Excel, Word, PowerPoint, Publisher and SharePoint; typing speed of at least 60 words per minute; accuracy; customer service; communication; time management; multitasking; limited-supervision working and strict-deadline delivery.

CONTRACT DETAILS

• General Service, G-4.
• IOM job identification: 22394.
• Posting date: 31 July 2026.
• Contract type and duration: Not specified.
• Salary, benefits and number of positions: Not specified.

SAFEGUARDING AND EQUAL OPPORTUNITY

IOM welcomes applicants from diverse backgrounds and provides reasonable accommodation. It has zero tolerance for sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. IOM charges no recruitment fee.

APPLICATION INSTRUCTIONS

Apply through IOM’s official e-recruitment system before 12 August 2026 at 5:00 PM. Required supporting documents: Not specified.