IT Assistant, Ad-Hoc Consultancy

Malaria Consortium is engaging an IT Ad-Hoc Support Assistant to inspect, verify, configure and document 2,020 mobile devices intended for use during the 2026 insecticide-treated net campaign.

The assignment covers physical inspection, device testing, accessory verification, categorization, tagging and installation of Mobile Device Management and digital-health applications.

KEY RESPONSIBILITIES

• Unpack and repack mobile phones and accessories.
• Confirm that devices meet the required technical specifications.
• Test mobile phones to confirm their functionality and physical condition.
• Verify chargers, batteries, pouches, USB cables and other accessories.
• Tag and label devices according to the verification procedure.
• Categorize devices as functional, faulty or requiring further attention.
• Install and configure the designated Mobile Device Management application.
• Install the DIGIT HCM application and other required campaign software.
• Maintain accurate manual or electronic records of inspected devices.
• Assist with sorting and arranging devices and accessories.
• Handle extension cables and connect devices safely for testing.
• Keep the verification workspace clean and properly organized.
• Submit a signed timesheet at the end of each working day.

DELIVERABLES

• Mobile phones and accessories unpacked, inspected, sorted and repacked daily.
• Devices accurately tagged and grouped according to functional status.
• Verified devices provisioned with required MDM and DIGIT HCM applications.
• Accurate records showing functionality, faults and missing accessories.
• Clean and orderly verification workspace.
• Completed daily timesheets.

QUALIFICATIONS AND EXPERIENCE

• Minimum of a National Diploma in Information Technology, Computer Science or a related field.
• At least two years of experience in an IT technical-support role.
• Familiarity with Android phones and mobile-device specifications.
• Familiarity with Mobile Device Management applications.
• Familiarity with digital-health tools used during health campaigns.
• Strong troubleshooting and problem-solving abilities.
• Good written and verbal communication skills.
• Ability to work under pressure.

SKILLS AND COMPETENCIES

• Android device configuration.
• Mobile-device inspection and testing.
• MDM installation and administration.
• Digital-health application installation.
• Device tagging, inventory and record management.
• Technical troubleshooting.
• Attention to detail.
• Teamwork and customer-service orientation.

CONTRACT DETAILS

• Contract type: Ad-hoc consultancy.
• Employment schedule: Full-time during the assignment.
• Assignment duration: Not specified.
• Number of positions: Not specified.
• Remuneration: Not specified.
• Applications reviewed on a rolling basis.

SAFEGUARDING AND EQUAL OPPORTUNITY

The consultant must comply with Malaria Consortium’s Safeguarding Policy and Code of Conduct and uphold standards concerning the prevention of abuse, harassment and exploitation.

Malaria Consortium does not charge application or recruitment fees.

APPLICATION INSTRUCTIONS

Applicants must complete the direct KoboToolbox application form. Hard-copy CVs will not be accepted.

Only shortlisted applicants will be contacted. Early application is advised because recruitment may conclude before a formal deadline is announced.