Community Contact Center (CCC) Operator

JOB SUMMARY

The ICRC is recruiting a Community Contact Center Operator for a four-month fixed-term maternity-cover contract in Abuja. The operator will receive questions, complaints and feedback from people across Nigeria, share accurate information about ICRC programmes and support accountability to affected populations.

KEY RESPONSIBILITIES

• Respond to calls, understand callers’ concerns and resolve or refer cases appropriately.
• Make outgoing calls to people affected by conflict and violence to assess satisfaction and perceptions.
• Record complete and accurate details of every call in the required database.
• Follow up complaints and referrals and provide timely feedback to affected people.
• Contribute to statistics and reports that identify trends, issues and areas for improvement.
• Maintain current knowledge of ICRC programmes, eligibility criteria, guidance and procedures.

QUALIFICATIONS AND EXPERIENCE

• University degree in a relevant field.
• Minimum of two years of professional experience in a similar position.
• Proficiency in English, Hausa and Kanuri.
• Knowledge of Shuwa Arab, Pidgin or Fulfulde is an advantage.
• Understanding of humanitarian issues in Nigeria, confidentiality and knowledge management.
• Experience with online dashboards or humanitarian technology is desirable.

APPLICATION INSTRUCTIONS

Apply online through the official ICRC careers page linked in this listing.

DEADLINE

20 August 2026.

DISCLAIMER

NGO Career Link is not the recruiting organization and does not influence the selection process. Applicants should never pay anyone for recruitment or employment.