CFM Assistant

ABOUT THE ROLE

C-HID is recruiting a CFM Assistant to support its Community Feedback Mechanism in Gujba and Buni Yadi. The role will help ensure that affected people can safely submit complaints, questions, feedback and requests and receive appropriate responses.

KEY RESPONSIBILITIES

• Receive, document, categorise and follow up community complaints, feedback, questions and requests.
• Explain programme activities, eligibility criteria, entitlements and available services accurately.
• Maintain confidential and complete feedback records and contribute to periodic reports.
• Refer sensitive complaints through the appropriate safeguarding, protection or management channels.
• Support community sensitisation on available feedback and accountability mechanisms.
• Work with programme and MEAL colleagues to track responses and close the feedback loop.

REQUIREMENTS

• BA, BSc, HND or equivalent qualification in Social Sciences, Development Studies, Public Administration, Communication or a related discipline.
• Experience in community engagement, accountability, protection or humanitarian programming is desirable.
• Strong communication, documentation, interpersonal and teamwork skills.
• Ability to handle sensitive information confidentially and work in challenging field environments.
• Knowledge of Gujba or Buni Yadi is an advantage.

HOW TO APPLY

Send an updated CV, cover letter, relevant certificates and two professional referees as one PDF to recruitment@chid.org.ng. Use “Application – CFM Assistant – Gujba/Buni Yadi” as the email subject. C-HID does not charge applicants at any stage.